BOC Cloud Services

Our proven setup process ensures a smooth and efficient deployment, covering key steps like kick-off and alignment, environment setup, SAML configuration, administration mapping, reader portal authentication, data transfer, and activation testing.

For details specific to your needs, please get in touch with us using the form on this page.

BOC Group implements comprehensive technical and organizational measures to ensure your information security and data protection, including:

• Preventing unauthorized access to systems and data
• Using encryption to safeguard data and restrict access
• Limiting data access to authorized users based on their permissions
• Ensuring personal data cannot be read, copied, altered, or removed without authorization
• Providing mechanisms to track and verify changes to personal data (input control)
• Processing personal data only as instructed by customers (contract control)
• Protecting personal data against accidental destruction or loss
• Ensuring separate processing of data collected for different purposes

At BOC Group, we are committed to protecting customer privacy with strong measures for data security and confidentiality. We are ISO 27001 and ISO 27018 certified and adhere strictly to EU data protection regulations.

As a European SaaS provider, we only process the personal data that we host on behalf of our customers and use it solely for agreed purposes, ensuring compliance with all relevant data protection laws.

We take our responsibility for service availability seriously, implementing comprehensive measures to ensure robust systems and an uninterrupted user experience.

Should unexpected issues arise, we address them promptly with automated recovery actions or manual support from our experienced team.
Our Service Level Agreement (SLA) guarantees 99% uptime, with maintenance outside business hours.

Our specialized Support Desk Service is available for all BOC Cloud Services. Our skilled team handles incident reports and service requests via email or phone, ensuring swift and effective resolution during business hours.

Our well-trained support team is equipped to handle any situation, with continuous investment in training to maintain expertise, ensure data confidentiality, and deliver customer-friendly support.