Bottom-Up – There’s no such thing as impossible: Introduction of a process management system at MED-EL

Bottom-up approach to implementation at the Innsbruck site with approx. 1800 employees. Why this approach in contrast to the usual practice? Identifying interface problems and bottlenecks without coordinated processes in the company. Presenting the processes in different views of the company’s process map in order to pick up the employees. Display specific challenges. Create incentives and make offers. Convince instead of instruct. Illustrate the approach and provide examples.